FAQ: 22 Results
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  • How do I fix my office chair if it is frozen and I cannot raise or lower it

     

    Often, this problem is due to a faulty control mechanism or pneumatic cylinder and can be easily replaced on most Allsteel chair models. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.

  • How often are Idea Starters updated

     

    Idea Starters are updated once per year. At that time, any discontinued product will also be updated. Throughout the year there may be additional price increases or product that has been discontinued. Please review current price and specification guides for the most up to date product options.

  • I like this Idea Starter but want to make a few changes Who do I contact

     

    For updates or new development please reach out to your local Allsteel | Gunlocke representative or dealer partner. To find your local representative, visit our Rep Dealer Locator tool.

  • I need to removeinstall a drawer on my Allsteel lateral file Where should I start

     

    Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.

  • My casters seem to be shreddingthere are black flakes on the floor around my chair How do I fix this problem

     

    While it may appear the casters are “shredding”, in actuality, dirt has built up on the surface of the caster over time and is now flaking off. Most often this situation is the result of using a “hard” caster on a hard surface (wood floor, tile, chair mat).

    • First, thoroughly clean the flooring area where the chair will be used and the…
  • Overview

     

    The SCS Indoor Advantage program certifies products for low emissions and good indoor air quality. To become certified, products undergo emissions testing at an independent, accredited laboratory. Furniture products are tested for 35 volatile organic compounds (VOCs), including formaldehyde, in accordance with ANSI/BIFMA M7.1/X7.1 and CDPH Standard Method v1.1. Allsteel’s products…

  • The drawer on my Allsteel lateral file does not seem aligned and it will not close all the way How do I fix it

     

    Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.

  • What can I do if my chair wobbles when I am seated in it

     

    A wobble in a chair can be caused by a faulty control mechanism or chair base. To fix the wobble it is important to verify which of these is causing the wobble.
    •    Control Mechanism: With the base of the chair set on the floor, pivot the seat from side to side by alternately putting pressure on the right, then left side of the seat. If the…

  • What can I do to prevent my office chair from sinking whenever I sit in it

     

    Often, this problem is due to a faulty control mechanism or pneumatic cylinder and can be easily replaced on most Allsteel chair models. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.

  • What does it mean if there is leaking oil or grease under my chair

     

    First check to make sure grease or oil has not been transferred from the user’s shoe or pant leg to the floor. The user may have rubbed their feet across the grease applied to the cylinder and transferred it to another surface.

    This issue could be caused by one of the following:
    •    The seal on the cylinder…