How do I fix my office chair if it is frozen and I cannot raise or lower it
Often, this problem is due to a faulty control mechanism or pneumatic cylinder and can be easily replaced on most Allsteel chair models. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
I need to removeinstall a drawer on my Allsteel lateral file Where should I start
Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.
The drawer on my Allsteel lateral file does not seem aligned and it will not close all the way How do I fix it
Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.
What are the follower blocks for in pedestal files and how are they installed in the drawer
The follower block is used to keep hanging files from shifting in the drawer when the drawer is not full. It slides along the track in the drawer keeping the files from sliding to the back of the drawer. Please refer to the …
What can I do if my chair wobbles when I am seated in it
A wobble in a chair can be caused by a faulty control mechanism or chair base. To fix the wobble it is important to verify which of these is causing the wobble.
• Control Mechanism: With the base of the chair set on the floor, pivot the seat from side to side by alternately putting pressure on the right, then left side of the seat. If the…What can I do to prevent my office chair from sinking whenever I sit in it
Often, this problem is due to a faulty control mechanism or pneumatic cylinder and can be easily replaced on most Allsteel chair models. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
What does it mean if there is leaking oil or grease under my chair
First check to make sure grease or oil has not been transferred from the user’s shoe or pant leg to the floor. The user may have rubbed their feet across the grease applied to the cylinder and transferred it to another surface.
This issue could be caused by one of the following:
• The seal on the cylinder…What is the proper way to level my Allsteel lateral file
Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.
What should I do if my chair is not moving up and down smoothly
Your cylinder most likely needs a new application of grease to work properly. Use this cylinder maintenance guide for instructions.
For further assistance please locate the serial number on the sticker…
What should I do if the cylinder on the chair touches the floor
The base and cylinder will most likely need to be replaced. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.