FAQ: 13 Results
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  • Are there caster recommendations for specific types of flooring

     

    No. A general rule of thumb is that soft casters are for hard surfaces and hard casters are for soft surfaces. Please consult with flooring manufacturing for specific glides or casters to be used.

  • How do I fix my office chair if it is frozen and I cannot raise or lower it

     

    Often, this problem is due to a faulty control mechanism or pneumatic cylinder and can be easily replaced on most Allsteel chair models. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.

  • My casters seem to be shreddingthere are black flakes on the floor around my chair How do I fix this problem

     

    While it may appear the casters are “shredding”, in actuality, dirt has built up on the surface of the caster over time and is now flaking off. Most often this situation is the result of using a “hard” caster on a hard surface (wood floor, tile, chair mat).

    • First, thoroughly clean the flooring area where the chair will be used and the…
  • Overview

     

    The SCS Indoor Advantage program certifies products for low emissions and good indoor air quality. To become certified, products undergo emissions testing at an independent, accredited laboratory. Furniture products are tested for 35 volatile organic compounds (VOCs), including formaldehyde, in accordance with ANSI/BIFMA M7.1/X7.1 and CDPH Standard Method v1.1. Allsteel’s products…

  • What are our casters made of

     

    We have several different types of casters:
    •    Hard Casters – 1st Class Polymide (nylon)
    •    Soft Casters – 1st Class Polymide (nylon) comolded with a urethane overcoat/Neoprene faced wheels. Neoprene is a synthetic rubber.
    •    All Surface Casters – Neoprene with a softer durometer than a standard hard caster.…

  • What can I do if my chair wobbles when I am seated in it

     

    A wobble in a chair can be caused by a faulty control mechanism or chair base. To fix the wobble it is important to verify which of these is causing the wobble.
    •    Control Mechanism: With the base of the chair set on the floor, pivot the seat from side to side by alternately putting pressure on the right, then left side of the seat. If the…

  • What can I do to prevent my office chair from sinking whenever I sit in it

     

    Often, this problem is due to a faulty control mechanism or pneumatic cylinder and can be easily replaced on most Allsteel chair models. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.

  • What does it mean if there is leaking oil or grease under my chair

     

    First check to make sure grease or oil has not been transferred from the user’s shoe or pant leg to the floor. The user may have rubbed their feet across the grease applied to the cylinder and transferred it to another surface.

    This issue could be caused by one of the following:
    •    The seal on the cylinder…

  • What is the difference between hard casters and soft castersand how can I get different casters for my chair

     
    • Hard casters are recommended for use on “soft surfaces”, i.e. carpet. Soft casters are recommended for use on “hard surfaces”, i.e. wood floors, tile, chair mats.
    • Most Allsteel chairs can be ordered with either hard or soft casters. You will need to check with your Allsteel dealer to verify if the model you plan to order…
  • What should I do if my chair is not moving up and down smoothly

     

    Your cylinder most likely needs a new application of grease to work properly. Use this cylinder maintenance guide for instructions.

    For further assistance please locate the serial number on the sticker…