What files are available to download on Idea Starters
Each Idea Starter will be available to download in Revit, Sketchup, AutoCAD Blocks and a CET Favorite. There is also an overview typical page, SIF file and Bill of Materials PDF to assist with budgetary pricing.
What is the difference between hard casters and soft castersand how can I get different casters for my chair
- Hard casters are recommended for use on “soft surfaces”, i.e. carpet. Soft casters are recommended for use on “hard surfaces”, i.e. wood floors, tile, chair mats.
- Most Allsteel chairs can be ordered with either hard or soft casters. You will need to check with your Allsteel dealer to verify if the model you plan to order…
What is the proper way to level my Allsteel lateral file
Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.
What should I do if my chair is not moving up and down smoothly
Your cylinder most likely needs a new application of grease to work properly. Use this cylinder maintenance guide for instructions.
For further assistance please locate the serial number on the sticker…
What should I do if the cylinder on the chair touches the floor
The base and cylinder will most likely need to be replaced. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
What should I do if the drawer on my Allsteel lateral file will not properly open all the way
Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.
What should I do if the lock on my Allsteel lateral credenza or pedestal cabinet spins when I turn the key or if it makes a grinding noise when I open it
Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.
What should I do if washers have fallen from the bottom of the chair base
The washer and the spring clip that hold the cylinder in place have fallen off. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
Who do I contact if Ive lost the key to my Allsteel lateral file and need to get in the cabinet
Please contact your Allsteel purchasing dealer for assistance.
Why are prices not shown for Allsteel Partnership products on Idea Starters
Allsteel has integrated partnership products including Zilenzio, Normann Copenhagen, and Corral. Customers are directed to designpublicgroup.com for all partnership product pricing. These are no longer included in Idea Starters as of November 2021. If you have questions on partnership products please contact your local representative.